BOOKING, CANCELLATION & REFUND POLICY

Last updated: September 2026

This policy explains the booking, cancellation and refund arrangements for products and walking experiences purchased directly from Walking in Circles UK.

Different terms apply depending on whether you purchase a digital product, book a scheduled live walk, or arrange a private or corporate walking challenge. Please read the relevant section before making your purchase or booking.

Where a booking is made through a third-party platform, the booking and cancellation terms shown by that platform will apply to that transaction.

Nothing in this policy affects your statutory rights as a consumer.

DIGITAL PRODUCTS & DOWNLOADS

Digital products sold by Walking in Circles, including downloadable walking guides, PDFs and other digital resources, are supplied electronically.

Because digital content can be accessed or downloaded immediately after purchase, different cancellation rules apply from those for physical products.

Where you expressly agree to receive the digital content immediately and acknowledge that doing so means losing your statutory 14-day cancellation right, you will no longer have the right to cancel once supply of the digital content has begun.

This does not affect your statutory rights if digital content is faulty, not as described or otherwise does not meet the requirements of consumer law.

If you experience a problem accessing a digital purchase, please contact marc@walkingincirclesuk.com and I’ll do my best to resolve it.

SCHEDULED LIVE WALKS

Bookings for scheduled Walking in Circles live walks are for a specific date and place. Please check the event details carefully before booking.

If you need to cancel your booking, please contact me as soon as possible.

As scheduled live walks are leisure activities taking place on a specific date, the usual 14-day cancellation right for online purchases does not apply.

Where possible, I will try to accommodate a transfer to another available date. If a refund is requested, any amount retained will reflect the reasonable losses arising from the cancellation, taking into account the notice given and whether the cancelled places can be filled by another customer.

This does not affect your statutory rights.

If Walking in Circles has to cancel a scheduled walk, you will be offered either a transfer to another available date or a full refund of the amount paid directly to Walking in Circles.

Walks may occasionally need to be changed, postponed or cancelled because of severe weather, safety concerns, transport disruption or other circumstances outside reasonable control. I will always put participant safety first and communicate any significant changes as soon as reasonably possible.

Bookings made through a third-party booking platform are subject to the cancellation and refund terms shown by that platform.

PRIVATE & CORPORATE WALKING CHALLENGES

Private and corporate walking challenges are arranged individually and may involve bespoke route planning, preparation and logistics.

The price, payment arrangements and any specific cancellation terms will be confirmed with you before the booking is agreed.

If you need to cancel or change your booking, please contact me as early as possible. Depending on how close the cancellation is to the event and any work or costs already incurred, I may need to retain part of any payment made or charge a reasonable cancellation fee.

Where possible, I will work with you to rearrange the challenge to another suitable date rather than cancel it altogether.

If Walking in Circles has to cancel and an alternative date cannot be agreed, payments made directly to Walking in Circles for services that cannot be provided will be refunded.

PARTICIPANT RESPONSIBILITY & SAFETY

Walking and hiking are physical activities and may involve uneven ground, hills, roads, changing weather conditions and other hazards associated with being outdoors.

Before booking, participants should consider whether the distance, duration and nature of the walk are suitable for their level of fitness and experience. Please read the individual walk or challenge description carefully and contact me before booking if you are unsure about its suitability.

Participants are responsible for wearing suitable footwear and clothing, carrying any food, water, medication and personal equipment they may need, and following reasonable safety instructions given during the walk.

Routes, timings and itineraries may occasionally need to be changed during an event where I consider this necessary for safety, weather, access or other practical reasons.

Walking in Circles will take reasonable care in planning and leading its guided walks and challenges. Nothing in these terms excludes or limits liability where it would be unlawful to do so.

CHILDREN & UNDER-18s

Children and young people may take part in certain Walking in Circles experiences where the individual event allows this.

Anyone under the age of 18 must be included in a booking made by a parent, guardian or other responsible adult and must be accompanied by a responsible adult throughout the walk.

The adult making the booking is responsible for deciding whether the distance, duration and nature of the walk are suitable for any children or young people in their group and for supervising them throughout the experience.

Any minimum age or other specific requirements shown on an individual event or booking page will also apply.

PERSONAL BELONGINGS & TRAVEL

Participants are responsible for looking after their own clothing, equipment and personal belongings during a walk or challenge.

Please only bring items that you are comfortable carrying for the duration of the event and take particular care of valuables such as phones, wallets and cameras.

Unless specifically stated otherwise, participants are responsible for arranging and paying for their own travel to and from the start and finish points of a Walking in Circles experience.

Walking in Circles cannot guarantee public transport services or other travel arrangements operated by third parties. If transport disruption may affect your attendance, please contact me as soon as possible.

CONTACT & POLICY CHANGES

If you have any questions about a booking, cancellation, refund or this policy, please contact me at marc@walkingincirclesuk.com.

Walking in Circles may update this policy from time to time to reflect changes to the experiences, products or services offered, or changes in relevant legal requirements. The latest version will always be published on this website, with the date of the most recent update shown at the top.

Any booking will be subject to the terms and information provided to you at the time the booking is made. Changes to this policy will not retrospectively remove or reduce rights that already apply to an existing booking.

Nothing in this policy affects your statutory rights.